> LOYALTY & REWARDS INFRASTRUCTURE

The operating system for
rewards programs.

Q: How does Scrip fit into our stack?

You send events. Most teams wrap an existing webhook — a card authorization, an order completion, or a nightly cron — into Scrip’s event shape. Scrip then resolves the participant, runs your rules in parallel, and updates the ledger in a single atomic transaction.

Q: We’re early. Is it too soon?

It’s the best time. A real ledger on day one means you never migrate live points data later. In our experience, every program eventually hits that migration and dreads it.

Q: How does idempotency work?

Every event carries an idempotency key you supply. Scrip dedupes before anything writes to the ledger, so retries, replays, and out-of-order delivery are all safe.

Q: How does the append-only ledger work?

Every journal entry is hash-chained on an append-only log. You can verify integrity for any time range and prove the books haven’t been tampered with.

Q: What about reversals and expiration?

The ledger supports holds, releases, reversals, and lot-level expiration as first-class operations. You decide when and how to use them through events and rules.

Launch and operate rewards programs at any scale. Scrip handles the infrastructure so you don’t build the accounting system underneath.

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scrip · live running · 01/03

01EVENT

POST /v1/events

type: "tx.authorize"

who: "Sophia R."

detail: $150.00 · mcc 5812

02RULES

·dining_3x—

·fifth_visit_bonus—

·dining_regular_badge—

03REWARDS

+ points

+450 pts

dining_3x

+ points

+100 pts

fifth_visit_bonus

▸ status

Dining Regular

dining_regular_badge

1 event · 3 rules matched · 3 entrieshash · 8a31⋅55c2

>THE PROBLEM

Rewards look simple to build.
They're not simple to operate.

SUPPORT · #4812OPEN · P1

from: ava@northwind.co2:14 PM · Sat

i redeemed 2,000 pts for a statement credit yesterday but now the original charge got refunded and my balance is negative??

> WHO OWNS THIS

# rewards‑oncall· 3 replies

marco11:47 AM

why did the summer promo AND the referral bonus both fire on the same order? finance is asking

jules11:52 AM

checking. think we never modeled stacking.

MONTH‑END · MAR 2026MISMATCH

POINTS EARNED12,408,120

POINTS REDEEMED9,102,550

POINTS EXPIRED412,800

EXPECTED BALANCE2,892,770

ACTUAL BALANCE2,894,115

Δ+ 1,345

> DOES NOT RECONCILE

>THE SOLUTION

Run the program.
Not the plumbing.

Scrip is a ledger and rules engine for loyalty and rewards programs. It handles the everyday flow and the edge cases: earn rules, reversals, expiration, stacking, and reconciliation.

> HOW IT WORKS

One event in.
The right rewards out.

01EVENTS

What happened.

Something happens in your product — a purchase, a referral, a milestone. You send it to Scrip as an event, and the rules take over.

POST /v1/events

{ type: "tx.authorize",

amount: 150.00,

mcc: "5812",

who: "PA-8301" }

02RULES

What to do.

Your rewards logic. Multiple rules can match a single event; they run in parallel and can be edited, versioned, and replayed against history.

rule:dining_3xMATCHED

rule:fifth_visit_bonusMATCHED

rule:dining_regular_badgeMATCHED

rule:tier_upgradeSKIPPED

03REWARDS

What changes.

Matched rules produce outcomes: balances update, status changes, or both. Scrip records every movement on the ledger.

+450 pts dining_3x

+100 pts fifth_visit_bonus

Dining Regular dining_regular_badge

> FEATURES

What’s in the box.

01
Ledger
> the source of truth
Every point movement is a journal entry on an append-only transaction log. Balances are derived, never stored directly.
02
Rules engine
> logic outside your codebase
Define earn rules as expressions and update them through the dashboard or API. Multipliers, promos, and tier rates are all configurable at runtime.
03
Event processing
> idempotent by default
Post a transaction or user action. Scrip resolves the participant, evaluates your rules, and credits the right amount. Safe to retry, replay, or deliver out-of-order.
04
Automations
> scheduled & delayed work
Run recurring jobs and delayed actions. Expire points, send monthly statements, trigger milestone bonuses, or reset counters on a schedule.
05
Redemptions
> spend what you earn
Support catalog items, statement credits, and partner transfers. Built-in inventory, two-step confirmation, partial reversals, and failure paths that keep the ledger honest.
06
Programs & currencies
> multi-tenant from day one
Run separate programs for each customer, segment, or product line. Every program has its own currencies, rules, and participants, fully isolated at the ledger.
07
Tiers & groups
> segmentation built in
Promote participants through tiers based on activity, spend, or custom criteria. Organize them into groups with shared budgets and permissions.

> USE CASES

Built for every shape of reward.

BANK

Card & Banking.

> cashback · transaction rewards · tier bonuses

“1.5% on dining, stacked with a $50 welcome bonus.”

RTL

Retail & Commerce.

> basket rebates · loyalty · referral credit

“2% off baskets ≥ $50, doubled for tiered members.”

MKT

Platforms.

> seller incentives · cohort bonuses · promo credit

“$200 to a seller hitting 50 orders in 30 days.”

SAAS

Subscriptions.

> usage credits · referral months · renewal discounts

“One free month for every paid referral activated.”

> PRICING

Start free. Scale when you’re ready.

Every account gets the full rules engine and a real double-entry ledger. Production pricing scales with your program.

> BUILD & TEST

SANDBOX

›100 participants

›1,000 events / mo

›Full rules engine

›Double-entry ledger

›Single program

Request access

> LIVE PROGRAMS

PRODUCTION

Custom

›Unlimited participants

›Unlimited events

›Multi-program support

›Automations & scheduled jobs

›Dedicated support & 99.99% SLA

> FAQ

Common questions.

01Why not build rewards in-house?

You can. Earn rules are easy. The hard part is the accounting: holds, FIFO expiration, reversals, concurrent balance updates, and an audit trail that satisfies compliance. Scrip is the part your team would spend a year building and keep maintaining forever.

02How does Scrip fit into our stack?

03We’re early. Is it too soon?

04How does idempotency work?

05How does the append-only ledger work?

06What about reversals and expiration?

> SHIP IT

Ship your rewards program
on a real ledger.

Tell us about your program and we'll get back to you within one business day. No demos, no decks — just a real conversation.